Shipping
Policy
Shipping Time. Most orders received before 3:00PM (Eastern Time)
will ship the same day, provided the product ordered is in stock. Most orders
received after 3:00 PM will ship the next business day. Orders are not
processed or shipped on Saturday or Sunday, except by prior arrangement.
We cannot guarantee when an
order will arrive. You select the freight carrier and the method of shipment on
our site at the time you place your order. Consider any shipping or transit
time offered to you by LongfellowsCoffee.com or other parties only as an
estimate. We encourage you to order in a timely fashion to avoid delays caused
by shipping or product availability.
Out-of-Stock Products
LongfellowsCoffee.com will ship your product as it becomes available. Usually products ship the same day if ordered by 3:00PM (Eastern time), or by the next business day if your order is received after 3:00PM and for orders received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.
Multiple
Product Orders
For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Some products coming to you from their manufacturers will be shipped directly from these third party suppliers. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate you selected online and agreed to at the time you made your online purchase from LongfellowsCoffee.com
Taxes
LongfellowsCoffee.com shall automatically charge and withhold the
applicable sales tax for orders to be delivered to addresses within
Return Policy
Important: To receive a refund, you must request it
via e-mail sent to return@longfellowscoffee.com within seven (7) days of the receipt of
your order. In your e-mail message, please tell us your reason for
requesting a refund.
Returning coffee. If you are not satisfied with the fresh roasted coffee you receive from LongfellowsCoffee.com, we will refund the entire product purchase price, upon receipt of the product’s return to us and in accordance with the terms1 detailed below. Upon request, we will provide a coupon for up to $5.00 to help defray your return shipping costs.
Returning food and beverage products. Some food and beverage items that are delivered to you in a third-party manufacturer’s packaging (e.g., tea, chai, syrup) must be returned in their unopened packaging in order for you to receive a refund. We do not provide coupons to defray the return shipping cost of such items.
Returning equipment. Equipment returns are subject to a 15% restocking fee, if the returned equipment is not defective. Equipment returns must be requested within seven (7) days of receipt of the equipment. Equipment refunds will not be issued unless you use the above-mentioned RNA number, which we assign after receiving your e-mail refund request (sent to return@longfellowscoffee.com). If equipment is deemed defective, you need to contact the manufacturer directly. Any repairs, exchanges or refunds will be determined by the manufacturer of the equipment and not LongfellowsCoffee.com.
For returns being sent to
LongfellowsCoffee.com (not directly to equipment manufacturers), here are the
steps to take:
1) Read
the return terms listed below1.
2) Contact
us via e-mal sent to return@longfellowscoffee.com stating your reason for requesting a
refund.
3) Be
sure to include the product(s)’ Order Number(s) in your e-mail request.
4) You
will be sent an e-mail message with a Return Number Authorization (RNA) and
instructions about how to complete the return procedure.
5) Products
may be returned only with our prior approval and with a
Return Number Authorization.
6) Returns
must be shipped prepaid within seven (7) days of the RNA being sent to you via
email.
Within 30 days of receiving the returned
product(s), LongfellowsCoffee.com, LLC will refund its purchase price to the
credit card that was used to make the original purchase.
1Terms: Since all returned coffees will be discarded, and in an effort
on our part to prevent return coffee substitution abuse, coffees listed in the Exotic category are subject to a 25% product
return fee. Coffee orders over $100.00 are subject to a 25% product return fee
(in addition to the return fee applied if the order consists of Exotic coffee).
Refunds will be provided after we inspect the returned coffee to determine it
is in fact the same coffee originally sent.
